Shipping Policy
Last updated: June 6, 2026
Thank you for shopping with Arc-Halio. We carefully pack each order so your pieces arrive safely and beautifully.
Processing Time
Orders are typically processed and packed within [1–3 business days] after purchase.
During product launches, holidays, or high-volume periods, processing may take a little longer. If there is a significant delay with your order, we will contact you by email.
Shipping Rates
Shipping rates are calculated at checkout based on your order, shipping destination, and selected shipping method.
Domestic Shipping
We currently ship within [the United States / your selected regions].
Estimated delivery times are usually:
Standard Shipping: [3–7 business days]
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow up to 24–48 hours for tracking updates to appear after your label is created.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before placing your order.
Arc-Halio is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an address error, please contact us as soon as possible at [your business email]. We will do our best to update the address before the order ships.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, Arc-Halio is not responsible for carrier delays, lost packages, or stolen packages marked as delivered.
If your package appears lost or delayed, please contact the shipping carrier using your tracking number. You may also contact us at [your business email], and we will do our best to help you look into the issue.
Damaged Orders
If your order arrives damaged, please contact us within [7 days] of delivery at contact@archalio.com.
Include your order number, a description of the issue, and clear photos of the damaged item and packaging.
We will review the situation and do our best to make it right.
International Shipping
At this time, Arc-Halio does offer international shipping.
For international orders, customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
Arc-Halio is not responsible for delays caused by customs processing.
Preorders
If an item is listed as a preorder, the estimated shipping window will be included in the product description.
If your order contains both preorder and in-stock items, they may ship together once the preorder item is ready unless otherwise stated.
For shipping questions, please contact:
Arc-Halio LLC
Email: contact@archalio.com
Website: www.archalio.com
